Shipping policy

Shipping Policy

Last updated: 29 August 2026

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, or circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will make reasonable efforts to inform you.

2. Shipping

Available delivery methods, delivery times, and shipping costs are displayed at checkout before you complete your purchase.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the carrier, delivery may be affected by circumstances outside our control, including carrier delays, weather, customs procedures, or other unforeseen events.

3. Shipping Costs

The applicable shipping cost will be displayed at checkout before payment.

Any free-shipping offers are subject to the conditions stated on the relevant promotion or on our website.

4. Delivery Address

Please ensure that your delivery address and contact information are correct when placing your order.

If incorrect or incomplete information provided by the customer results in a failed delivery or the need for re-delivery, additional delivery costs may apply where permitted by law.

5. International Orders

For deliveries outside the European Union, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

6. Delayed or Lost Shipments

If your order appears to be significantly delayed or has not arrived within the expected delivery period, please contact us at:

info@teammusclemaestro.com

We will make reasonable efforts to assist you and, where appropriate, contact the carrier to investigate the shipment.

7. Damaged Deliveries

If your order arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and the damaged product.

Your statutory consumer rights remain unaffected.

8. Contact Information

Team Muscle Maestro SIA
Reg. Nr.: 40203672668
Email: info@teammusclemaestro.com
Phone: +37129565350